Ottawa resident Claire Lavallee was separating from her husband when she got caught in the federal government's Phoenix payroll fiasco.
The combination of events put her in such a dire financial situation, she says, she had no choice but to sell her family home.
"It was absolutely terrible. It was one of the worst things I've ever had to do," the public servant told CBC News during an interview in her new apartment.'
More than 80,000 public servants have been underpaid, overpaid, or not paid at all since Ottawa rolled out its new Phoenix payroll program.
Lavallee, 28, said her problems began when she returned to work in April following a year-long maternity leave.
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Lavallee says she now is facing a new Phoenix-related challenge.
In September, she says, she submitted an out-of-pocket expense claim for the interest fees and penalty charges she racked up when she wasn't able to pay her bills.
The government has promised to reimburse public servants for those kinds of expenses.
"I followed the guidelines. I gathered all of my information and submitted it all at once," Lavallee said.
But the statements she was given by her bank to use as proof of hardship were not enough for the government to approve her claim of more than $1,000.
"So it's like I'm stuck in this vicious circle, where I can't get any more information, (and) the information I have isn't good enough."